HOW TO BOOK AND CONFIRMATION OF RESERVATIONS
To make a reservation simply telephone our office to check availability or check our Website online. Read our TRADING CHARTER and send your deposit/full payment.
No booking can be confirmed until a deposit is paid. Credit or debit card payment can secure a booking immediately.
PAYMENT BY CHEQUE
When making any payment by Cheque, please write the name of the person and the booking reference number on the back of the Cheque. Cheques should be made payable to Parrys International Tours Ltd. We do NOT accept postdated cheques.
Individual hotel details show if facilities include air-conditioning and passenger lifts. Certain items in hotels such as saunas and solariums may incur charges. Some hotels have accommodation in separate buildings to the main hotel complex.
Many hotels hold functions that may cause extra noise. Unfortunately, this is beyond our control.
Due to traffic restrictions some Hotels cannot be accessed by Coach and a short walk maybe involved i.e. Hotel Sole Riva Del Garda, Hotel Felsenkeller Rüdesheim. In these circumstances we will normally transfer luggage to the Hotel.
Accommodation on Overnight Ferries is normally a 2-Berth inside Cabin with Bunk Beds. All Cabins have Private Facilities.
DOUBLE & TRIPLE ROOMS
Requests may be made for a double-bedded room in preference to a twin room. However, requests are forwarded to the hotels and rooms allocated at the hoteliers discretion. Many twin-bedded rooms on the continent have the appearance of being a double. There are in fact one or two mattresses and separate duvets.
Triple rooms are limited and normally consist of a double bed and a fold-away bed. We do not advise the reservation of a triple room for three adults.
In all Novotel Hotels all rooms have one double bed and one sofa bed.
Please note that porterage at hotels is not included. You may however ask your driver for assistance.
MEALS WHEN INCLUDED
British tours: We normally offer a choice menu on British tours English Cooked Breakfast is included and Evening Meals are Buffet style or table dhote with tea or coffee served afterwards unless stated otherwise.
European tours: Breakfast is usually a Continental Buffet, while Dinner is normally a three-course set menu and all drinks including tea and coffee charged as extras.
Some tours require set meal times and individual tables are normally not available. All Hotels request that no items are taken away from the Restaurant.
In many resorts improvements and building work take place in the summer months. Changes can happen very quickly and we will try to advise you of work that may take place in your resort destination.
Some of our hotels arrange additional entertainment. Where this is part of the package details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons.
EXCURSIONS & FACILITIES
We reserve the right to cancel any optional excursions due to low numbers. Due to regulations governing driving hours it may be necessary to alter the order of excursions or cancel excursions. Optional excursion prices are subject to alteration if costs involved are changed.
Please remember that some amenities (e.g. hotel lifts, swimming pools, etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service.
In our opinion the coach tours featured in our brochure are unsuitable for young children. A reduction maybe applicable to children under 12 and applies when sharing a room with two full fare-paying adults. All child prices are available on request.
PICK UP TIMES
Please note we cannot delay any departure due to late arrivals at pick-up points. Remember there are often long periods of coach travel. Early departures are often required to meet reasonable arrival times. On our 5 day programs, coaches depart early on Friday morning for the return journey often non-stop. These are strictly posted to the lead address only.
Approximately one week prior to your departure you will receive optional excursion prices, pre-printed luggage labels and a travel ticket confirming your pick up time.
Limited parking spaces are available at our Landywood Green premises, at a supplement of £5.00 per day. Parking must be pre-booked through our Reservations Office.
It is a firm company policy that passengers are set down at their original joining points only.
Feeder services are often used to reduce pick up times. These can be operated by other Tour Coaches or small mini Coaches or even Cars. Please be aware that these may be different vehicles and may not have our normal facilities on board.
All our fleet of tour coaches have telephone communication. Seat belts are fitted to all seats and our music is licensed by the Performing Rights Society.
We reserve the right to sub-contract coaches at any time and the specification and facilities may differ to that detailed in our Brochure or Website. When operating low loaded tours it may be necessary to use smaller vehicles.
Please note due to electrical connections under all seats, bags or bulky items should not be stored under seats or on the floor. Storage is available in the overhead lockers Size restrictions apply.
LUGGAGE AND HEALTH & SAFETY ISSUES
Your attention is drawn to our limited luggage space. We suggest one large suitcase between two, or two small suitcases plus one small overnight bag. Should you bring over this amount of Luggage, we cannot be held liable should there not be enough room on the Coach.
It is the Clients responsibility to ensure that luggage is loaded onto all coaches. All baggage and personal items are carried at the owners risk. Never leave luggage unattended.
You must attach issued Luggage Labels to all items.
Any Luggage claim should be pursued with your travel insurance provider.
Please note for safety reasons hot drinks should not be brought onto Coaches from services or any other outlet. Our own hot drinks fit into our drop down tables.
All our Coaches are fitted with CCTV Cameras. These record both images and sound for the added safety and security of our passengers and crew. These can be used for crime prevention and the prosecution of criminals.
FRONT & CENTRE STEPS
Please be aware that the front and centre steps leading to the toilet and exit are quite steep and protrude into the main gangway. All clients are advised to be extra cautious.
Please do not use Coach Toilets unless on a Motorway journey and safe to do so and never when standing or on normal roads and or maneuvering.
CONSUMPTION OF ALCOHOLIC BEVERAGES
Parrys International conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach unless served by a member of staff. Failure to comply with this may result in the clients holiday being terminated under the same conditions stated in the section Passenger Behaviour.Please note Alcohol is only served on Continental Tours (outside of the UK)
DRIVER AND COURIER
Gratuities are not included for your driver and courier. We feel that you would rather deal with this personally, but for good service we would suggest £1 per day from each passenger for each member of your crew.
Please leave any valuables in a safe-deposit box in the hotel, including cash and travelers cheques. Such items are not covered by insurance if stolen from hotel bedrooms. We do not accept liability for any personal items left at the hotel or on board our Coaches.
THEATRE TICKET ALLOCATION
Passengers should note that we have no direct control over theatre ticket allocation. Theatre seating cannot be pre-selected or guaranteed. Therefore on odd occasions ticket allocation may require parties to be split in the theatre. Please note that Ticket Face Value may be different to prices paid by the Company.
Gift vouchers can be redeemed at Parrys International Office, Landywood Green, Cheslyn Hay, WS6 7QX.
They may be exchanged for goods of equal or higher price than the face value of the voucher on payment of the difference.
Gift vouchers cannot be refunded or exchanged for cash.
Gift vouchers are valid for 24 months from the date of purchase.
If any holiday purchased with a voucher is subsequently exchanged for a holiday of a lower price or refunded, any money owing will be issued in vouchers.
Parrys International will not accept liability for lost, stolen or damaged vouchers.
Parrys International reserves the right to amend the terms and conditions of vouchers at any time and to take appropriate action, including the cancellation of the voucher, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
INTERNATIONAL CLUB ROAD MILES
Parrys International is pleased to offer the 2018 International Club. This is a loyalty scheme available to all travelers who travel on 4 tours or more between the 1st January and 31st December 2018.
Members can collect road miles as follows:
Tours 2- 7 Days: 50 road miles
8 Days and over: 100 road miles
These can then be redeemed as a future discount against most of our holidays. Each 50 road miles is valued at £5.00. Other benefits include priority booking, information and late availability special offers.
24-HOUR EMERGENCY TELEPHONE NUMBER PARRYS INTERNATIONAL
In the event of an emergency occurring outside normal office hours please call our 24-Hour emergency telephone number for further assistance and advice 07831 099988. Remember this number is strictly for emergencies only.