PAYMENT BY CREDIT CARD
All credit card transactions are subject to contribution charges on the following scale - £2.50 for payments £100 and less, £5.00 for payments under £500, £10.00 for payments below £1,000 and £25.00 for payments £1,000 and over.
Please note there are no charges for Debit Cards.
HOW TO BOOK AND CONFIRMATION OF RESERVATIONS
To make a reservation simply telephone our office during times shown to check availability or check our Website online. Read our TRADING CHARTER and send your deposit/full payment.
No booking can be confirmed until a deposit is paid. Credit or debit card payment can secure a booking immediately.
IF WE CANCEL YOUR HOLIDAY
It is necessary for there to be a minimum number of passengers in order to operate a tour. If this minimum number is not achieved four weeks before the departure the tour could be cancelled.
In certain circumstances, therefore, we may cancel your holiday and if this should occur we would return to you all the money you have paid to us, or offer a suitable alternative. However we will not cancel your holiday:
(a) Immediately prior to the departure date unless you have not paid your holiday in full.
(b) Within four weeks prior to the departure of the tour except as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
If we are forced to cancel your holiday at any time, Parrys International is liable only for any monies you may have paid at the time of cancellation and for the compensation payment as detailed in the section What happens if you change my holiday.
EXCURSIONS & FACILITIES
We reserve the right to cancel any optional excursions due to low numbers. Due to regulations governing driving hours it may be necessary to alter the order of excursions or cancel excursions. Optional excursion prices are subject to alteration if costs involved are changed.
Please remember that some amenities (e.g. hotel lifts, swimming pools, etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service.
DOUBLE & TRIPLE ROOMS
Requests may be made for a double-bedded room in preference to a twin room. However, requests are forwarded to the hotels and rooms allocated at the hoteliers discretion. Many twin-bedded rooms on the continent have the appearance of being a double. There are in fact one or two mattresses and separate duvets.
Triple rooms are limited and normally consist of a double bed and a fold-away bed. We do not advise the reservation of a triple room for three adults.
In all Novotel Hotels all rooms have one double bed and one sofa bed.
In our opinion the coach tours featured in our brochure are unsuitable for young children. A reduction is applicable to children under 12 and applies when sharing a room with two full fare-paying adults. All child prices are available on request.
Approximately one week prior to your departure you will receive optional excursion prices, pre-printed luggage labels and a travel ticket confirming your pick up time.
PICK UP TIMES
Please note we cannot delay any departure due to late arrivals at pick-up points. Remember there are often long periods of coach travel. Early departures are often required to meet reasonable arrival times. On our 5 day programmes, coaches depart early on Friday morning for the return journey often non-stop.
Limited parking spaces are available at our Landywood Green premises, at a supplement of £5.00 per day. Parking must be pre-booked through our Reservations Office.
All our fleet of tour coaches have telephone communication. Seat belts are fitted to all seats and our music is licensed by the Performing Rights Society.
We reserve the right to sub-contract coaches at any time and the specification and facilities may differ to that detailed in our Brochure or Website. When operating low loaded tours it may be necessary to use smaller vehicles.
Please note due to electrical connections under all seats, bags or bulky items should not be stored under seats or on the floor. Storage is available in the overhead lockers Size restrictions apply.
Please note that porterage at hotels is not included. You may however ask your driver for assistance.
DRIVER AND COURIER
Gratuities are not included for your driver and courier. We feel that you would rather deal with this personally, but for good service we would suggest £1 per day from each passenger for each member of your crew.
LUGGAGE AND HEALTH & SAFETY ISSUES
For maximum clothing protection we recommend moulded suitcases. Please pack a separate bag for overnight stops. Never pack any jewellery, money or valuable items in your luggage.
Your attention is drawn to our limited luggage space. We suggest one large suitcase between two, or two small suitcases plus one small overnight bag. Should you bring over this amount of Luggage, we cannot be held liable should there not be enough room on the Coach.
Remember, our Driver has to lift luggage by Hand. Therefore only a maximum weight of 18 kilograms per case will be allowed.
It is the Clients responsibility to ensure that luggage is loaded onto all coaches. All baggage and personal items are carried at the owners risk. We do not accept liability for damaged and lost Luggage. Never leave luggage unattended.
You must attach issued Luggage Labels to all items.
Any Luggage claim should be pursued with your travel insurance provider.
Please note for safety reasons hot drinks should not be brought onto Coaches from services or any other outlet. Our own hot drinks fit into our drop down tables.
All our Coaches are fitted with CCTV Cameras. These record both images and sound for the added safety and security of our passengers and crew. These can be used for crime prevention and the prosecution of criminals.
Please leave any valuables in a safe-deposit box in the hotel, including cash and travellers cheques. Such items are not covered by insurance if stolen from hotel bedrooms. We do not accept liability for any personal items left at the hotel or on board our Coaches.
THEATRE TICKET ALLOCATION
Passengers should note that we have no direct control over theatre ticket allocation. Theatre seating cannot be pre-selected or guaranteed. Therefore on odd occasions ticket allocation may require parties to be split in the theatre. Please note that Ticket Face Value may be different to prices paid by the Company.
British tours: We offer a choice menu on all British tours English cooked breakfast is included and evening meals are normally buffet style or table dhote with tea or coffee served afterwards unless stated otherwise.
European tours: Breakfast is usually a continental buffet, while dinner is a three-course set menu and all drinks with your evening meal including tea and coffee are charged as extras unless otherwise stated.
Some tours require set meal times and individual tables are normally not available. All Hotels request that no items are taken away from the Restaurant.
Individual hotel details show if facilities include air-conditioning and passenger lifts. Certain items in hotels such as saunas and solariums may incur charges. Some hotels have accommodation in separate buildings to the main hotel complex.
Many hotels hold functions that may cause extra noise. Unfortunately, this is beyond our control.
Due to traffic restrictions some Hotels cannot be accessed by Coach and a short walk maybe involved ie Hotel Sole Riva del Garda, Hotel Felsenkeller Rüdesheim. In these circumstances we will normally transfer luggage to the Hotel.
Any special requests made to Hotels, other than vegetarian or medical dietary requirements and disabled requests will incur an administration charge of £5.00 per request. Requests will be made but no guarantee can be confirmed. This charge goes towards the extra administration costs involved!
Accommodation on Overnight Ferries is normally a 2-Berth Inside Cabin with Bunk Beds. All Cabins have Private Facilities.
In many resorts improvements and building work take place in the summer months. Changes can happen very quickly and we will try to advise you of work that may take place in your resort destination.
It is a firm company policy that passengers are set down at their original joining points only.
PAYMENT BY CHEQUE
When making any payment by cheque, please write the name of the person and the booking reference number on the back of the cheque. Cheques should be made payable to Parrys International Tours Ltd. We do NOT accept postdated cheques.
The information contained within our brochure was accurate at the time of going to press. However, we would point out that our company cannot be held responsible for changes made by our agents, our Hotels or new government laws, which may affect the tour itinerary. At certain times of the year, some advertised facilities, attractions and services may not be available.
ERRORS AND OMISSIONS
Whilst every effort is made to ensure the accuracy in the compilation of this brochure and further additional leaflets, errors and omissions may occur. Before making a reservation please confirm prices and details with our office. Please also view a full printed itinerary of each tour before making a reservation.
24-HOUR EMERGENCY TELEPHONE NUMBER PARRYS INTERNATIONAL
In the event of an emergency occurring outside normal office hours please call our 24-Hour emergency telephone number for further assistance and advice 07831 099988. Remember this number is strictly for emergencies only.
CONDITIONS OF CARRIAGE
The Public Service Vehicle (Conduct of drivers and passengers) Regulations as amended in 1990, apply to all coaches throughout any holiday in the UK.
CONSUMPTION OF ALCOHOLIC BEVERAGES
Parrys International conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach unless served by a member of staff. Failure to comply with this may result in the clients holiday being terminated under the same conditions stated in the section Passenger Behaviour.
HOLIDAY COACH GIFT VOUCHERS
The Bonded Coach Holidays Consumer Guarantee only covers Holiday Coach Gift Vouchers once they have been redeemed against a specific holiday and a confirmation of booking has been issued.
Please be aware that the centre steps leading to the toilet and exit are quite steep and protrude into the main gangway. All clients are advised to be extra cautious.
Please do not use Coach Toilets unless on a Motorway journey and safe to do so and never when standing or on normal roads and or maneuvering.
Gift vouchers can be redeemed at Parrys International Office, Landywood Green, Cheslyn Hay, WS6 7QX.
They may be exchanged for goods of equal or higher price than the face value of the voucher on payment of the difference.
Gift vouchers cannot be refunded or exchanged for cash.
Gift vouchers are valid for 24 months from the date of purchase.
If any holiday purchased with a voucher is subsequently exchanged for a holiday of a lower price or refunded, any money owing will be issued in vouchers.
Parrys International will not accept liability for lost, stolen or damaged vouchers.
Parrys International reserves the right to amend the terms and conditions of vouchers at any time and to take appropriate action, including the cancellation of the voucher, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
INTERNATIONAL CLUB ROAD MILES
Parrys International is pleased to offer the 2017 International Club. This is a loyalty scheme available to all travellers who book 4 tours or more between the 1st January and 31st December 2017.
Members can collect road miles as follows:
Tours 2- 7 Days: 50 road miles
8 Days and over: 100 road miles
These can then be redeemed as a future discount against most of our holidays. Each 50 road miles is valued at £5.00. Other benefits include priority booking, information and late availability special offers.