HOLIDAY INFORMATION

 

 

HOW TO BOOK AND CONFIRMATION OF RESERVATION:

To make a reservation simply telephone our office to check availability or check our website online. Read our TRADING CHARTER, FINANCIAL STATEMENT, ITINERARY and send your deposit/full payment. No booking can be confirmed until a deposit is paid. Credit or debit card payment can secure a booking immediately.

 

 

PAYMENT BY CHEQUE:

When making any payment by Cheque, please write the name of the person and the booking reference number on the back of the Cheque. Cheques should be made payable to ‘Parrys International Tours Ltd’. We do NOT accept postdated cheques.

 

 

ACCOMMODATION:

Individual hotel details show if facilities include air-conditioning and passenger lifts. Certain items in hotels such as saunas and solariums may incur charges. Some hotels have accommodation in separate buildings to the main hotel complex. Many hotels hold functions that may cause extra noise. Unfortunately, this is beyond our control. Due to traffic restrictions some Hotels cannot be accessed by Coach and a short walk maybe involved i.e. Hotel Sole – Riva Del Garda, Hotel Felsenkeller Rüdesheim. In these circumstances we will normally transfer luggage to the Hotel.

 

 

FERRY ACCOMMODATION:

Accommodation on Overnight Ferries is normally a 2-Berth inside Cabin with Bunk Beds. (unless stated otherwise). All Cabins have Private Facilities.

 

 

SINGLE, DOUBLE & TRIPLE ROOMS:

Single room occupancy may incur a supplementary charge. Please note that payment of a single supplement provides a single room and does not entitle the passenger to a double room for sole use. A single room will be provided unless a double room for sole use has been specifically booked. Requests may be made for a double-bedded room in preference to a twin room. However, requests are forwarded to the hotels and rooms allocated at the hotelier’s discretion. Many ‘twin-bedded’ rooms on the continent have the appearance of being a double. There are in fact one or two mattresses and separate duvets. Triple rooms are limited and normally consist of a double bed and a fold-away bed.

 

We do not advise the reservation of a triple room for three adults. In all Novotel Hotels all rooms have one double bed and one sofa bed. Specific room number requests may incur an additional supplement if this is an upgraded room. Payment for a room upgrade does not guarantee allocation of a specific room number. Room numbers are allocated by the hotel and remain outside of our direct control.

 

 

SEA, POOL OR LAKE VIEW – ROOM UPGRADES:

On selected tours and for an additional fee, you may be able to upgrade your room. Please note that the specific view may vary from lateral to frontal and obstructions such as trees or other buildings may be present and are beyond our control. Any upgrades must be confirmed with our reservations team at the time of booking.

 

 

PORTERAGE:

Please note that porterage at hotels is not included. You may however ask your driver for assistance.

 

 

MEALS – WHEN INCLUDED:

British tours: We normally offer a choice menu on British tours – English Cooked Breakfast is included and Evening Meals are Buffet style or table d’hote with tea or coffee served afterwards unless stated otherwise.

European tours: Breakfast is usually a Continental Buffet, while Dinner is normally a three course set menu and all drinks including tea and coffee charged as extras.

Some tours require set meal times and individual tables are normally not available. All Hotels request that no items are taken away from the Restaurant. Please note that some hotels require menu choices to be provided in advance of arrival. Where applicable we will contact you nearer to the date of your tour to obtain your choices. Any dietary requests or allergies must be advised at the time of booking.

 

 

RESORT DEVELOPMENT:

In many resorts improvements and building work take place in the summer months. Changes can happen very quickly and we will try to advise you of work that may take place in your resort destination.

 

 

ENTERTAINMENT:

Some of our hotels arrange additional entertainment. Where this is part of the package details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons.

 

 

EXCURSIONS & FACILITIES:

We reserve the right to cancel any optional excursions due to low numbers. Due to regulations governing driving hours it may be necessary to alter the order of excursions or cancel excursions. Optional excursion prices are subject to alteration if costs involved are changed. Please remember that some amenities (e.g. hotel lifts, swimming pools, etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. On some tours, optional excursions may need to be booked in advance via an online link which will be sent nearer to the date of travel.

 

 

CHILDREN:

In our opinion the coach tours featured in our brochure are unsuitable for young children. A reduction maybe applicable to children under 12 and applies when sharing a room with two full fare-paying adults. All child prices are available on request.

 

 

PICK UP TIMES:

Please note we cannot delay any departure due to late arrivals at pick-up points. Remember there are often long periods of coach travel. Early departures are often required to meet reasonable arrival times. On our 5-day itinerary, coaches depart early on the last morning for the return journey often non-stop.

 

 

TOUR INFORMATION:

Approximately one week prior to your departure you will receive, pre-printed luggage labels and a travel ticket confirming your pick-up time. These are strictly sent to the lead address only. All final details, timings and excursions will be confirmed by your coach crew during your tour.

 

 

GARAGE PICK UP POINT AND PARKING:

Limited parking spaces are available at our Landywood Green premises, at a supplement of £10.00 per car, per day. Parking must be pre-booked through our Reservations Office at the time of booking.

 

You will receive a parking permit either with your final documents or it may be issued to you on arrival. Please note it is not allowed to park outside our premises.

If you are not parking: When being dropped off / picked up – it is very important NOT to enter our premises. It is safer to drop off outside the main gate. Please only park for short periods, outside our premises as vehicles cause an obstruction for access into other business premises, large trucks and local homes. Please inform anyone waiting to pick you up to wait outside the main gate, making sure the entrance is clear – do not enter our premises. Please ensure your taxi company know about these important safety points.

 

 

JOINING POINTS:

It is a firm company policy that passengers are set down at their original joining points only.

 

 

FEEDER SERVICES:

Feeder services are often used to reduce pick up times. These can be operated by other Tour Coaches or small mini-Coaches or even Cars. Please be aware that these may be different vehicles and may not have our normal facilities on board.

 

 

COACHES:

Seat belts are fitted to all seats and our music is licensed by the Performing Rights Society. We reserve the right to sub-contract coaches at any time and the specification and facilities may differ to that detailed in our Brochure or Website. When operating low loaded tours, it may be necessary to use smaller vehicles. Please note due to electrical connections under all seats, bags or bulky items should not be stored under seats or on the floor. Limited storage is available in the overhead lockers – Size restrictions apply.

 

 

DRINKS ONBOARD:

Please note for safety reasons hot drinks should not be brought onto Coaches from services or any other outlet. Our own hot drinks fit into our drop-down tables.

 

 

CCTV:

All our Coaches are fitted with CCTV Cameras. These record both images and sound for the added safety and security of our passengers and crew. These can be used for crime prevention and the prosecution of criminals.

 

 

FRONT & CENTRE STEPS:

Please be aware that the front and centre steps leading to the toilet and exit are quite steep and protrude into the main gangway. All clients are advised to be extra cautious and use hand rails. Please do not use Coach Toilets unless on a Motorway journey and is safe to do so and never when standing or on normal roads and or maneuvering.

 

 

CONSUMPTION OF ALCOHOLIC BEVERAGES:

Parrys International conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach unless served by a member of staff. Failure to comply with this may result in the clients’ holiday being terminated under the same conditions stated in the section ‘Passenger Behaviour’.

 

 

DRIVER AND COURIER:

Gratuities are not included for your driver and courier. We feel that you would rather deal with this personally, but for good service we would suggest £2.50 per day from each passenger for each member of your crew.

 

 

PERSONAL ITEMS:

Please leave any valuables in a safe-deposit box in the hotel, including cash. Such items are not covered by insurance if stolen from hotel bedrooms.

 

 

LOST PROPERTY:

We accept no liability or responsibility for items left on our coaches or at hotels. However, any lost property found on our vehicles will be taken to our main office for safekeeping. Found items will be held for a maximum of one month from the date they are recovered. If an item is not claimed within this timeframe, it will be disposed of or donated to charity. All items must be collected in person from our office. We are unable to post lost property. For any items left behind at third-party venues visited during your trip, you must contact the venue directly to locate your property and arrange for its return. Any fees must be paid directly to the venue. We accept no liability for items left at these locations and cannot collect or transport them on your behalf. For health, safety and hygiene reasons, we are unable to store any perishable items (such as food and drink) found on our coaches. These items will be discarded immediately.

 

 

THEATRES, VENUES AND TICKET ALLOCATION:

Passengers should note that we have no direct control over theatre ticket allocation. Theatre seating cannot be pre-selected or guaranteed. Therefore, on odd occasions ticket allocation may require parties to be split in the theatre. Please note that Ticket Face Value may be different to prices paid by the Company. Many venues and historic theatres feature steps with limited or no hand rails as well as low lighting. Please navigate these areas with care.

 

 

GIFT VOUCHERS:

Gift vouchers can be purchased/redeemed online or at Parrys International Office, Landywood Green, Cheslyn Hay, WS6 7QX. They may be exchanged for goods of equal or higher price than the face value of the voucher on payment of the difference. Gift vouchers cannot be refunded or exchanged for cash. Gift vouchers are valid for 12 months from date of purchase. If any holiday purchased with a voucher is subsequently exchanged for a holiday of a lower price or refunded, any money owing will be issued in vouchers. Parrys International will not accept liability for lost, stolen or damaged vouchers.

 

Parrys International reserves the right to amend the terms and conditions of vouchers at any time and to take appropriate action, including the cancellation of the voucher, if, in its discretion, it deems such action necessary. This does not affect your legal rights.