Office Opening - Monday to Friday - 9am until 4:30pm
01922 414576
FAQ
- How do I book a Holiday or Day Excursion?
- Is the price shown in the search results 'per person'?
- How much Deposit do I need to pay?
- When is my Holiday Balance due?
- Can I Amend or Cancel my booking?
- Do you sell Gift Vouchers?
- Can I request Specific Seats on the Coach?
- Can I book a holiday for someone else?
- When will I receive my Travel Documents and Departure Time?
- How much Luggage can I bring?
- Do I need a Passport or Travel Insurance?
- Can you cater for Dietary Requirements or Allergies?
- Can I travel if I have Mobility Difficulties or need assistance?
- Do your Coaches have Toilets?
- Do your holidays involve travelling through the night?
- Are Excursions included in the price?
- Can I choose my Theatre/Event seats?
- Can I leave my Car at Parrys International while I am away?
- What should I do if I leave something on the Coach?
- Are Driver and Courier Tips included?
- What should I do if I have a Complaint during my holiday?
1. How do I book a Holiday or Day Excursion?
You can book by contacting our Reservations Team by telephone, visiting our website or calling into our office.
Your booking will be confirmed once the required payment has been received and your booking confirmation has been issued.
Please read our Booking Conditions and Trading Charter before booking.
2. Is the price shown in the search results 'per person'?
Yes. The 'From £' price shown is PER PERSON
Back To Top3. How much Deposit do I need to pay?
Deposits depend on the type of holiday booked:
British holidays: £50 per person.
London Theatre breaks, Special Events, Ireland and Continental holidays: £100 per person.
Selected holidays: £250 or up to £500 per person.
Day excursions: Full payment is required at the time of booking.
Some deposits are non-refundable and non-transferable.
If you book within the final balance payment period, full payment will be required when booking.
4. When is my Holiday Balance due?
The remaining balance is due 10 weeks before departure.
Your invoice will show the balance due date, so please make a note of it.
We do not automatically deduct outstanding balances from your payment card and we do not routinely send balance reminders.
5. Can I Amend or Cancel my booking?
We understand that plans can change.
Amendments and cancellations are subject to the terms and charges outlined in our Booking Conditions.
Amendments need to be requested in writing at least 10 weeks before departure and cancellation charges vary depending on the holiday and how far in advance you cancel. Some holiday components may be non-refundable.
Please contact our Reservations Team as soon as possible if you need to make a change.
6. Do you sell Gift Vouchers?
Yes! Parrys International Gift Vouchers can be purchased and redeemed online or at our office at Landywood Green, Cheslyn Hay, WS6 7QX.
Gift vouchers are valid for 12 months from the date of purchase.
Vouchers can be exchanged for goods of equal or higher value, with any difference payable.
Vouchers cannot be refunded or exchanged for cash.
If a holiday booked using a voucher is exchanged for a lower-priced holiday or refunded, any amount owed will be issued in vouchers.
Please refer to our full Gift Voucher Terms and Conditions for further details.
7. Can I request Specific Seats on the Coach?
Yes, you can request specific seats, subject to availability and any applicable supplement.
Seat requests are not guaranteed and coach seating plans may change.
Different charges apply depending on the length of your holiday and the seats requested.
Specific seats cannot be selected on feeder services or transfers.
8. Can I book a holiday for someone else?
Yes, you can make a booking on behalf of other passengers.
The lead passenger making the booking must be at least 18 years old and is responsible for ensuring that the booking details are correct and that all passengers are aware of the relevant Booking Conditions.
9. When will I receive my Travel Documents and Departure Time?
Your travel documents are normally sent approximately one week before departure to the lead passenger's address.
These include your travel ticket confirming your departure time and other relevant information.
You may also receive luggage labels and details of optional excursions.
Please check your documents carefully and ensure you arrive at the correct departure point on time.
10. How much Luggage can I bring?
Each passenger may bring one suitcase weighing no more than 18kg.
For longer holidays, we recommend a medium-sized suitcase and a small overnight bag.
Please attach the luggage labels supplied with your travel documents.
Keep any essential medication in your hand luggage and remember that storage space for smaller bags on the coach is limited.
11. Do I need a Passport or Travel Insurance?
Passport, visa and entry requirements depend on your destination and it is your responsibility to ensure that you have the correct documents.
Comprehensive travel insurance is compulsory for European holidays, including the Republic of Ireland and is strongly recommended for UK and Isle of Man holidays.
Parrys International does not arrange travel insurance.
12. Can you cater for Dietary Requirements or Allergies?
Please tell us about any dietary requirements or allergies when making your booking.
We will pass your request to the relevant hotel or supplier, but special requests cannot be guaranteed unless confirmed.
For some holidays, hotels may request meal choices in advance.
Where applicable, we will contact you nearer your departure date.
13. Can I travel if I have Mobility Difficulties or need assistance?
Some holidays involve walking, steps or uneven surfaces and not every tour is suitable for every passenger.
Please tell us about any disability, mobility difficulty or need for assistance before booking so that we can discuss the suitability of the holiday with you.
Passengers who require personal care or assistance must travel with an able-bodied companion or carer.
Equipment is subject to restrictions.
Electric wheelchairs and mobility scooters cannot be accommodated under our stated conditions.
Wheelchair availability is limited on some UK holidays and wheelchairs and walking frames cannot be taken on Continental tours.
14. Do your Coaches have Toilets?
All our touring coaches have toilets on board.
However, some feeder services may use minibuses or other vehicles without toilets or the same facilities as our touring coaches.
For safety, the coach toilet should only be used when the coach is travelling on a motorway and it is safe to do so.
15. Do your holidays involve travelling through the night?
No, our holidays do not involve travelling through the night.
Our long-distance Continental holidays include overnight hotel stops on both the outward and return journeys, allowing you to break up the journey and travel in comfort.
Please check the individual holiday itinerary for full details.
16. Are Excursions included in the price?
Any excursions included in your holiday will be described in the itinerary.
Optional excursions may be available at an additional cost and are subject to availability. Some optional excursions must be booked through an online link sent nearer your departure date.
Optional excursions can sometimes be cancelled due to low numbers or operational reasons and prices may change.
17. Can I choose my Theatre/Event seats?
Tickets are allocated by the venue or ticket provider, so we cannot guarantee specific seats.
Depending on the allocation, members of the same booking may occasionally be seated separately.
Some theatres and historic venues have steps, limited handrails or low lighting.
18. Can I leave my Car at Parrys International while I am away?
Limited car parking is available at our premises for £10 per car per day.
Parking must be booked in advance through our Reservations Team.
Details of your parking arrangements will be provided with your travel documents or on arrival.
If you are only dropping off or collecting passengers, please do not enter the premises.
Use the area outside the main gate without obstructing access.
19. What should I do if I leave something on the Coach?
Please contact our office as soon as possible if you believe you have left an item on a Parrys International coach.
Found property is held at our main office for one month and must be collected in person; we are unable to post items.
Perishable items are discarded.
If you left something at a hotel, theatre or other venue, you will need to contact that venue directly.
20. Are Driver and Courier Tips included?
Tips are not included in your holiday price and are entirely at your discretion.
Our general guidance is £2.50 per day, per passenger, for each member of the crew.
21. What should I do if I have a Complaint during my holiday?
If you experience a problem, please tell your Driver, Tour Manager or the relevant supplier as soon as possible so that they have an opportunity to help resolve it during your holiday. You can request a Holiday Report Form from your crew.
If the matter remains unresolved, please write to our Customer Services team within 14 days of returning from your holiday.
Please be aware that responses may take longer during our busy June to September period.